We hope you enjoy our products, but just in case, we offer a generous 30-day return policy for all items purchased on our website.
Return Conditions
To qualify for a return, please retain the product’s original packaging and ensure the item remains undamaged. Contact our customer service department within 30 days of receipt, providing your order number and the reason for the return. We will instruct you on how to proceed with the return.
Returning Your Item
Once your return request is approved, please ship the product back in its original packaging using a trackable postal service. The return shipping address will be provided by our customer service team. Note that you will be responsible for the return shipping costs. Unauthorized returns without prior contact may be refused.
Product Requirements
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service immediately and include photos of the issue. We will address your concern swiftly and work with you to resolve it.
Exceptions
Returns due to accidental purchase or change of mind will incur the actual return shipping costs. We do not charge a restocking fee. Please be aware that discounted items and gift cards are not eligible for return.
Refunds
Upon receipt of the returned product, we will refund you the purchase price using your original payment method. Please note that the processing time for refunds can vary by bank or credit card issuer.
Exchanges
For the quickest resolution, we recommend returning the unwanted item and making a separate purchase for the new product after your return is approved.
If you have any questions about our refund or return policies, please do not hesitate to contact us.