Processing Time
We process orders from Monday to Friday. Orders typically take 1-3 business days to process after receipt and are shipped the next business day. Please note, we do not ship on weekends. During periods of high demand, processing times may extend to more than 5 business days.
Dispatch and Delivery
Orders are generally ready for dispatch within 24 hours and handed over to our shipping department. Delivery typically takes 6-12 days. Please be aware that these are estimated delivery times and we cannot guarantee exact delivery dates. Orders are shipped via DHL or the local post office.
Delivery Information
Ensure your delivery information is accurate. Incorrect or incomplete information may lead to delivery delays as we may need to contact you for an update. Delays can also occur due to customs clearance processes.
Once dispatched, we cannot make changes to the delivery details. You are responsible for providing correct shipping information. Any mistakes at the time of dispatch may affect your ability to claim replacements or refunds.
Customs and Delivery Time
Your local customs office may require additional documents and time to clear your package, which can affect delivery times. Orders will typically be delivered by your local post office or courier service. If you are not available at the time of delivery, a notification card will be left with instructions on how to collect your package.
Tracking Your Order
You will receive a tracking number once your order is shipped. Please note that delays caused by postal services or customs inspections are beyond our control. We appreciate your patience and understanding.
Lost Packages
Every order is guaranteed. If your package does not arrive, you are entitled to a refund or replacement. Please contact us immediately.
Additional Shipping Information
During peak seasons, allow extra time for delivery due to potential postal delays. Distance, customs, and natural disasters can also contribute to delivery delays.
Taxes and Customs Fees
All prices include taxes. However, you may be responsible for local customs duties and taxes depending on your country’s regulations. We are not liable for delays caused by customs authorities. For more details on fees, please contact your local customs office.
Conclusion
We are committed to shipping all orders within 1-3 business days, and every order can be tracked from dispatch to delivery.
If you have any questions or concerns about your order, please contact us. We are here to assist with any issues related to missing packages or delays.
Thank you for choosing us.